Refund and Returns Policy
Our refund and returns policy lasts 7 days for print materials such as books and magazines. If 7 days have passed since your purchase, we are unable to offer a full refund or exchange. To be eligible for a return, the item must be unused, undamaged, and in the same condition that you received it, including the original packaging.
Eligible Items for Return:
- Books and magazines (must be returned within 7 days) in undamaged condition.
Non-Returnable Items:
- Ebooks and digital products.
- Consultancy services (fee is non-refundable; however, if dissatisfied, you can email us and raise a ticket for a possible refund up to 100% based on case merit).
Return Process:
To complete your return, please provide a receipt or proof of purchase. Send your return to:
Gyan Vigyan Prasar Nyas
RZH2/94A, Bengali Colony
Mahavir Enclave, Palam
New Delhi-110045
Please do not send your purchase back to the manufacturer. Refunds are processed after inspection, and you will be notified via email about the approval or rejection of your return.
Partial Refunds:
Partial refunds may be granted if the item shows signs of use, is damaged, or is missing parts not due to our error. Refunds will not be issued for items returned after 7 days or if they are not in original condition.
Refund Processing:
Once your return is received and inspected, a notification email will be sent. Approved refunds will be processed within a few days, and the amount will be credited to your original payment method.
Late or Missing Refunds:
If you haven’t received your refund, check with your bank or credit card company. If issues persist, contact us at [email protected].
Sale Items:
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Replacement Policy:
We only replace items if they are defective or damaged. For exchanges, contact us at [email protected].
Return Shipping:
You are responsible for return shipping costs, which are non-refundable. Use a trackable service for higher-value items.
Contact Us:
For questions, email: [email protected]
Delivery Information:
We ship within India via standard mail services. Delivery times are estimates. For guaranteed delivery or further assistance, contact us at the above email.